3dscapture.com

There are some changes.

It captures 18 bit color (old design was 16bit). It's a small detail and probably won't be noticed in most cases...
Some more background on that.

And it captures audio. No need for an aux cable, and should sound cleaner since it's grabbing a digital audio source.

I'll take a look at it if you want to send it in.

No. The digitizer uses a separate cable.
(This one)

Those small flex cables can crack when they're bent, maybe that's what happened?

That's fine. Or just send it without the backplate.

Old vs new https://3dscapture.com/junk/ds_ds2.jpg First batch of boards are due to come in this week. I haven't gotten a shipping notice yet. -but- There's a problem with them and they are going to be scrapped. I have more ordered already, they are probably a week or two behind these. In the meantim...

ZL / ZR go through the same connector as L / R so I don't think it's come loose. Maybe the buttons are bad. Do you know if they were working before you sent it in?

I'll take a look at it if you want to send it back.

1. It's a 2m cable.
2. There are some pictures on the instruction page - https://3dscapture.com/install/
3. The charging mod is included.
4. It's safe to charge through a wall charger.
5. If it's damaged, I'll repair or replace it.

Don't use a USB cable that's only meant for charging.