3dscapture.com

Old vs new https://3dscapture.com/junk/ds_ds2.jpg First batch of boards are due to come in this week. I haven't gotten a shipping notice yet. -but- There's a problem with them and they are going to be scrapped. I have more ordered already, they are probably a week or two behind these. In the meantim...

ZL / ZR go through the same connector as L / R so I don't think it's come loose. Maybe the buttons are bad. Do you know if they were working before you sent it in?

I'll take a look at it if you want to send it back.

1. It's a 2m cable.
2. There are some pictures on the instruction page - https://3dscapture.com/install/
3. The charging mod is included.
4. It's safe to charge through a wall charger.
5. If it's damaged, I'll repair or replace it.

Don't use a USB cable that's only meant for charging.

Do the USB ports on your computer work?
Have you tested it on another computer?

Does your computer notice that it's plugged in? (Does it make the "usb connect" sound?) Do you see it in Device Manager? What kind of computer is this? What OS?

Yes.

Hard to say for sure without looking at it. My guess is either the connector, or the cable for the circle pad is damaged.