3dscapture.com

I'll take a look at it if you want to send it in.

No. The digitizer uses a separate cable.
(This one)

Those small flex cables can crack when they're bent, maybe that's what happened?

That's fine. Or just send it without the backplate.

Old vs new https://3dscapture.com/junk/ds_ds2.jpg First batch of boards are due to come in this week. I haven't gotten a shipping notice yet. -but- There's a problem with them and they are going to be scrapped. I have more ordered already, they are probably a week or two behind these. In the meantim...

ZL / ZR go through the same connector as L / R so I don't think it's come loose. Maybe the buttons are bad. Do you know if they were working before you sent it in?

I'll take a look at it if you want to send it back.

1. It's a 2m cable.
2. There are some pictures on the instruction page - https://3dscapture.com/install/
3. The charging mod is included.
4. It's safe to charge through a wall charger.
5. If it's damaged, I'll repair or replace it.

Don't use a USB cable that's only meant for charging.

Do the USB ports on your computer work?
Have you tested it on another computer?