Software going black suddenly (with any USB cord i try)

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borg19of82
Posts: 4
Joined: Wed May 25, 2016 7:08 am

Software going black suddenly (with any USB cord i try)

Post by borg19of82 » Wed May 25, 2016 7:12 am

When I unplug it and plug it right back into the windows 7 computer, its fine again, but it will go black sometimes as fast as every 6 minutes or so.

Has this issue been addressed besides trying other wires?

My card was working for years but started doing it today.

Also, can over-heating (hot room, summertime) do anything bad?

Kassy

Re: Software going black suddenly (with any USB cord i try)

Post by Kassy » Mon Jun 27, 2016 11:30 pm

I just got my capture card back and haven't even had it a month, only used it TWICE and its now doing this. Sigh really disappointing. I don't understand it.

borg19of82
Posts: 4
Joined: Wed May 25, 2016 7:08 am

Re: Software going black suddenly (with any USB cord i try)

Post by borg19of82 » Mon Jun 27, 2016 11:38 pm

Everything was fine for me the next day. I tried 5 used USB cords and they all were bad. I found a totally new sealed-in-plastic usb cord AND restarted my entire computer; used a different port on the computer..... and everything works again.

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