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White screen in DS Capture program

Posted: Fri Jul 21, 2017 1:27 am
by AIC48
Hi, I just reset my computer after a long hiatus of not recording, and have updated it to the most recent version of Windows 10. I have installed the 3DS driver and the DS Capture application. but anytime I plug my 3DS into the USB all I get in the 3DS capture program is a white screen. It does not display any game footage or record anything.

To be clear I do see the 3DS Capture in my Device Manager and the driver is installed correctly, I'm just having trouble with the capture application. I've tried running it in compatibility modes for Windows 8 and 7, restarting the system, and even trying different USB ports. I'm really not sure where to go from here, I just cannot get the video to display on my computer.

Re: White screen in DS Capture program

Posted: Fri Jul 21, 2017 4:26 am
by pezoneden
Try running with windows xp compatibility. Also test the usb cable make sure thats not the culprit ;) good luck

Re: White screen in DS Capture program

Posted: Fri Jul 21, 2017 7:26 pm
by AIC48
ok, I've tried Running in every compatibility mode from Windows XP to Windows 8 (as well as running directly on Windows 10 without compatability) and so far it's still just a white screen, not even a blip of picture. I've also tried 2 more USB cables, one of which was brand new, and I tried them all on multiple USB ports on my computer.

I don't know if this is possible, since the capture card is just piggybacking off of the main video connections, but is there a 3DS software update that could render the capture board unable to work?

Re: White screen in DS Capture program

Posted: Fri Jul 21, 2017 8:08 pm
by Guest
The driver isn't needed on Windows 10. You right click ds_capture, checkbox run in comparability mode for win 8 and press record.

Re: White screen in DS Capture program

Posted: Tue Jul 25, 2017 12:45 am
by AIC48
Guest wrote:The driver isn't needed on Windows 10. You right click ds_capture, checkbox run in comparability mode for win 8 and press record.
I've tried running the application in every compatibility mode that Windows 10 offers from Windows XP through 8. What I'm getting is no video transmitted to the application. Doing what you suggest just leads to a video file containing no game footage and only the color white, hence my query here.