Windows 10 problems...help please...
Posted: Tue Dec 13, 2016 9:29 pm
I first would like to say thanks to Loopy and his supporters for all the time they gave to help issues that other techs have either created or choose to ignore their customers. I for one wish I knew of Loopys work before I had made the decision on purchasing the capture device for my New 3ds XL. Unfortunately I made the worst decision in my life by purchasing this from katsukity... before anyone slams me for posting for help here I do want to say I DID try and contact Katsukity for help but they have no clue on how to solve the problem. I have read a lot of the support here and have been admired by the amount of help you folks are willing to give. I am just really desperate on getting my 3ds to connect to my labtop.... so please.. I beg of you... help me... I will try anything at this point lol.
Before I downloaded windows 10 on my computer a few months ago, I had windows 7 that came with the labtop. When I had windows 7 I had made the purchase to get the capture device for my 3ds. After waiting for 2 months to receive my 3ds back, I eagerly installed all the drivers and applications onto my labtop. I was pleased to know i didn't get scammed or lose my 3ds by sending it off. It worked PERFECTLY fine with the application and I played my 3ds with the direct connection to the TV so the wife can watch (which was our agreement on getting the capture device).
About 2 months ago I jumped on the free Windows 10 download bandwagon and didn't try using my capture device because i figured everything was good... that turned out to be a big mistake. Not only is my 3ds not recognized via usb connection, but the driver isn't there anymore! Since my 3ds wasn't at all being recognized, I felt like I had to install the driver to get it to work... but it claims it's installed onto my pc but it isn't showing up on my device manager... I even disabled the driver authentication before installing it (I uninstalled all of it before doing it) and it is still not appearing on the device manager....
So now I am clueless on what I can do next. I felt like I have tried every step of advice given to me, even from tech support via katsukity. Though I am starting to get the feeling it is the USB port... even though the driver isn't appearing on the device manager :-/. Is the 3ds suppose to show some form of connection on the Laptop even if the driver isn't connected? Or does the driver need to be installed for that to work? Do I need to get anything repaired and if so what do i need to do to make this happen? After knowing Loopys work, I would rather invest in his ablities to help, then the support from my original consumer...
Before I downloaded windows 10 on my computer a few months ago, I had windows 7 that came with the labtop. When I had windows 7 I had made the purchase to get the capture device for my 3ds. After waiting for 2 months to receive my 3ds back, I eagerly installed all the drivers and applications onto my labtop. I was pleased to know i didn't get scammed or lose my 3ds by sending it off. It worked PERFECTLY fine with the application and I played my 3ds with the direct connection to the TV so the wife can watch (which was our agreement on getting the capture device).
About 2 months ago I jumped on the free Windows 10 download bandwagon and didn't try using my capture device because i figured everything was good... that turned out to be a big mistake. Not only is my 3ds not recognized via usb connection, but the driver isn't there anymore! Since my 3ds wasn't at all being recognized, I felt like I had to install the driver to get it to work... but it claims it's installed onto my pc but it isn't showing up on my device manager... I even disabled the driver authentication before installing it (I uninstalled all of it before doing it) and it is still not appearing on the device manager....
So now I am clueless on what I can do next. I felt like I have tried every step of advice given to me, even from tech support via katsukity. Though I am starting to get the feeling it is the USB port... even though the driver isn't appearing on the device manager :-/. Is the 3ds suppose to show some form of connection on the Laptop even if the driver isn't connected? Or does the driver need to be installed for that to work? Do I need to get anything repaired and if so what do i need to do to make this happen? After knowing Loopys work, I would rather invest in his ablities to help, then the support from my original consumer...