3dscapture.com

I have recently installed the capture card into my New 3DS XL and everything works well, except for the bottom screen. I don’t seem to know why, but the touch screen will not receive any input whenever I try to use it. The buttons work fine, so it seems like it is the only problem. I tried loosing the back panel, to relieve pressure, but it did not work. Does anyone know what could be the problem?

I'm having the exact same issue. I've reseated everything multiple times with no luck. One thing I have NOT tried, as I'm still in the process of installation, but have you tried recalibrating the touch screen? You can do it through the settings.

I’m not sure about that, as I recall, in order to recalibrate the touch screen you would need to go to the settings app and use the touch screen to access the options below.

Those small flex cables can crack when they're bent, maybe that's what happened?

Maybe, but correct if I’m wrong, wouldn’t the touch screen not turn on in the first place?

No. The digitizer uses a separate cable.
(This one)

Well that’s interesting, would it possible for me to send it you and check it out?

I'll take a look at it if you want to send it in.

That would be great, thank you very much.
What do I need to do to send it in and get it back safely? Would you need a note or my email?

Yes, include a note with your 3DS. Any relevant info you think I should know. At least,

- what's wrong with it
- a return address
- email