3dscapture.com

So, when I opened the software I used to use for 3ds capture(2.11) it asked me if I wanted to update the sofware, I clicked yes, the green bar filled up and, BOOM no video display. I havent used the capture card for about 3-4 months and the 3DS works really well. I also didnt disconnect the 3DS while in the update so Im not sure what happened. Trying to fix it, I reisntalled the drivers manually (because it failed when I used the driver installer) and I downloaded the newset software (3.0) and it asked me once again to update and I clicked yes, it updated normally again but its just a black screen now. Now it doesnt work and i need help...

I fit helps the capture board is from July 2013 and it used to work 3 or 4 months ago

Hmm. I'm not sure what's wrong. It sounds like the firmware update went fine. Has anything else changed? Same computer? Did you remove the capture board? Try using a different USB port on your computer.

Tried all ports , sadly, it still doesn't work... however it does detect the device, as shown here : http://gyazo.com/b06c7698e8e792d9e33ed85426acb718

And also, yes, everything is the same as always

I'm not really sure. It looks like the board is ok. Do you have another USB cable you can test it with? Or another computer?
I would say to send it back, but you are far away so I'd like to avoid that if at all possible...

Tried another computer and another usb cable. Neither of them worked. So, I guess I'll have to send it? If so, should I send it to the address stated here?: http://3dscapture.com/order.html
Or to another address? Also, should I send money or not?

Sent it