3dscapture.com

Hello! I recently got back both my DS systems with their capture cards installed, but it looks like the plastic on one of them got badly broken around the hinges? Not the hinges themselves, but all the plastic around it and the plastic above bottom screen is cracked and chipped. I was very careful to buy systems that had no cracks, and give them tons of padding in the box I shipped them out in, because I didn't wanna deal with how gentle you have to be with cracked DS systems. One of them is still in pristine condition, but the other is badly cracked and looks worse when I open it. Has this happened to anyone else?

Sorry about that. I don't remember getting a broken DS in, it must've gotten banged up being shipped back.
It happens. 15 year old plastic gets brittle and it doesn't take much force to crack. I can refund the order or look for a replacement DS. Let me know what you want to do.

loopy wrote: ↑

Wed May 27, 2020 12:57 am

Sorry about that. I don't remember getting a broken DS in, it must've gotten banged up being shipped back.
It happens. 15 year old plastic gets brittle and it doesn't take much force to crack. I can refund the order or look for a replacement DS. Let me know what you want to do.

Oh goodness, I got super panicked over nothing then, I'm really sorry about that! I sent pictures over paypal, and I can mark the issue as resolved on there. I'd really just prefer a replacement, but whatever is the better option for you works for me! (Id just buy another ds and send it in if I get a refunded tbh) I'm willing to send the cracked DS back to you, I dunno if parts are still salvageable from it but I feel bad holding onto a system that I can't really use : (

loopy wrote: ↑

Wed May 27, 2020 12:57 am

Sorry about that. I don't remember getting a broken DS in, it must've gotten banged up being shipped back.
It happens. 15 year old plastic gets brittle and it doesn't take much force to crack. I can refund the order or look for a replacement DS. Let me know what you want to do.

I was wondering whether there were any updates on the status of the replacement? I just realized that my email attached to my account on this forum isn't the same as the personal one on my paypal, so I wanted to make sure that isn't causing any delays or confusion. No rush at all, I'm just curious, thanks so much for your time!