No video or audio when plugged in, repair?

[StrandedDeity]

Hi, I bought a 3ds capture card around 2 months ago. It had connection issues right out of the box, but I thought that was just how it was and worked through it. However, yesterday I found that the card would "connect" (windows played the device connected and disconnected alerts) but there would be no audio or video displayed. It looks like the faq says this is due to a bad USB port. Can I get a repair on it? Also, I did try sending an email to info@3dscapture.com but got no response from there. What's the right place to ask for a repair from?

[GhostSenpai]

Same problem here. Based on what I've seen in FAQ and other forum posts looks like it can be send to be repaired. I'll be sending my console on next days since I need to save some money for international shipping