No replies from email about order

[WeeAddy]

I've been trying to contact the info@3dscapture.com email address over the last 3 weeks or so about an order and haven't been getting any responses.

Prior to submitting the order, I would get a reply to my questions within a day or two of contacting, but now nothing.

Anyone else experiencing this? Getting anxious about it, just want to know the DS has been received without issue, whether or not it's been worked on, or if it's on its way back.

[zbrown2294]

Yes, I'm having the same issue. Mailed my DS about a month ago now. Got some replies here and there. Havent been answered in about 2 weeks. I'm sure he's really busy with a lot of builds, but some communication would be helpful on whats going on with orders.

[WeeAddy]

It's reassuring to know I'm not alone, and judging by other forum posts there are a lot of orders and the order page went up ahead of having the necessary equipment.

It bothers me because of the excellent communication prior to purchase, to sudden radio silence. I just wanna make sure the DS made it to them safely, most importantly. I'm okay with waiting, as I'm sure we all are, if we can be reassured everything is fine.

[Jester]

I sent my original DS in and it had said it arrived on the 16th of September and now I'm waiting on word of when it'll be done as well. Hopefully everything's alright on their end.

[thefalseaxiom]

I’ve seen some older posts on Reddit saying that the process tends to involve little communication after you send in your device. Like a month later, you’ll get an email that your 3DS is being sent back once it’s done.

[WeeAddy]

Got the confirmation from Paypal today that it's on its way back, so yeah, exactly a full month after arrival.

Thanks for the reassurance, mentioning those other posts, and hopefully those waiting for anything that arrived after Sep 12th will get their confirmations soon too.

Looking forward to receiving it.