Problems with making the software working

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Eva Arengy
Posts: 1
Joined: Fri Jul 03, 2026 11:15 am

Problems with making the software working

Post by Eva Arengy » Fri Jul 03, 2026 11:21 am

I recently bought a New3DSXL with a capture card online, but I'm having issues with making the software work

I have tried to follow the manual I was given, but I keep getting "capture device not found".

I have tried to download the new3ds_view 2.11 as well as the 3.21 and did the same steps for both of them with no results. I think the problem lays in that the driver isn't installing correctly, because when I used the "remove_driver" it says it couldn't find any driver to remove.

Can tell you the steps I took to try to make it work if it gives you an idea if I missed a step or did something wrong:
So downloaded 2.11 for New3ds
Extracted files
Went to the driver file and installed driver
Opened new3ds_view
Plugged in 3ds with cables (have tried an usb-c to usb-c and to usb-a)
Showed capture not found
Reset pc
No difference (have also tried to have it plugged in before opening the viewer)

Did the same steps for the 3.21

Also for the USB connection in the device manager it has a warning triangle on it, but I don't know if that is something that's supposed to be there or not.

I also tried to use the spa3a_fw_tool for the 3.21, but unsure if I used it correctly because the "read me" notes weren't in english and my notepad on my PC makes all the japanese characters unreadable symbols.

Can also give you what type of PC I use. I have a Lenovo Legion 5 Pro with windows 11. I don't really have a different PC to test it on, so don't know if it's just my PC or not.

I'm not the most tech advanced person, so I might have missed something obvious.

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