USB Device Not Recognized

[AndrewArcade]

Hi there,

I recently ran into an issue where I plug in my 3DS Capture Card it displays this message.

"USB Device Not Recognized
One of the USB Devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message"

I click the message but there's really nothing I can do.

I thought it might be the USB cable but I purchased a new one and I'm still running into this problem.

Is there a way to uninstall the 3DS Capture drivers and then reinstall them to see if that can help? I can't figure out how to do that, thanks.

edit: The Unknown Device displays this message: Windows has stopped this device because it has reported problems. (Code 43)

edit 2: The card itself is 100% functioning and so is my USB cable, I installed the drivers and program on a friend's laptop and it was working without any issues. So I'm just running into some driver issues.

[Guest]

Update

The Unknown Device is directly linked with the capture card because it disappears when unplugged and appears when plugged in.

In Device Manager I tried multiple ways of manually installing the driver to the Unknown Device but I get an error message saying "The folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems."

Also in Device Manager I added 3DS Capture through the Add Legacy Hardware action however it gives me this error, "This device cannot start. (Code 10)." So right now in my Device Manager I have Unknown Device in USB Controllers and then 3DS Capture in USB Devices.

I've referred to all the related forum posts, and this forum post from an external source https://forum.speeddemosarchive.com/pos ... k_889.html.

But I just can't seem to find a fix, any suggestions?

[loopy]

- Plug in the 3DS.
- Grab the driver files here: http://3dscapture.com/3ds_driver.zip
- Unzip the whole thing, including subfolders.
- Find "3DS Capture" (or WinUsb Device) under USB devices in Device Manager.
- Right Click on it and pick "Update Driver Software...".
- "Browse my computer for driver software"
- "Let me pick from a list of device drivers..."
- "Have Disk..."
- Browse to "3ds_driver" folder (NOT x86 / amd64) and select 3dscapture.inf file.
- Select "3DS Capture", click Next.

That should do it.

[AndrewArcade]

- Plug in the 3DS.
- Grab the driver files here: http://3dscapture.com/3ds_driver.zip
- Unzip the whole thing, including subfolders.
- Find "3DS Capture" (or WinUsb Device) under USB devices in Device Manager.
- Right Click on it and pick "Update Driver Software...".
- "Browse my computer for driver software"
- "Let me pick from a list of device drivers..."
- "Have Disk..."
- Browse to "3ds_driver" folder (NOT x86 / amd64) and select 3dscapture.inf file.
- Select "3DS Capture", click Next.

That should do it.

Hmm I believe I followed your steps correctly but I still get the x64 error message, here's an image of the process,





Edit: Just wondering, if I do a clean install of Windows do you think that would fix my problem? I know that's kind of an extreme option but I'd be willing to do that to get it to work. Or is there any way to clear the drivers from the registry?

[loopy]

Have you tried plugging it into a different USB port? I suspect it isn't a driver problem.

[AndrewArcade]

Have you tried plugging it into a different USB port? I suspect it isn't a driver problem.

Yeah I've tried in all three of my USB 2.0 Ports, I have one USB 3.0 Port where it kind of works but the video is all garbled. If it helps any my USB Port Drivers are up to date and work fine with my other equipment.

[loopy]

So it recognizes the card on that one USB port, but not the others?
Still sounds like a hardware problem. I can send a replacement board if you like, or you can send back your 3DS if you don't want to install it yourself.

[AndrewArcade]

So it recognizes the card on that one USB port, but not the others?
Still sounds like a hardware problem. I can send a replacement board if you like, or you can send back your 3DS if you don't want to install it yourself.

Ah I see, I'd like to send it to you to install it then. Do you need me to include anything else with the system? Thank you for your help Loopy.

[jarvitz]

I have the same issue. I feel like it isnt a hardware issue, but that you dont have a driver made for a x64 computer, only for a x32, which is a lot more common. I am having the same exact problem right down to the exact error messages. This happens with other things as well when I try to get a 32 verison when I have 64.

[jarvitz]

I have the same issue. I feel like it isnt a hardware issue, but that you dont have a driver made for a x64 computer, only for a x32, which is a lot more common. I am having the same exact problem right down to the exact error messages. This happens with other things as well when I try to get a 32 verison when I have 64.

on the other hand, i am an idiot, its just the USB port for me. Sorry for bumping an old thread, but it was relevant to me I guess. Thanks for the capture card, it seems to work fine so far.