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My Loopy DS Classic turns off whenever I plug in the capcard cable
Posted: Sat Oct 26, 2019 10:14 pm
by KantoKairyu
The title says it all really, the capturecard has been working great for about a year, very occasionally it would turn off, but lately that got more and more frequent, but now whenever the cable is inserted the device powers off immediately, I swapped the battery out with a new one and it had no effect, I'm not sure what to do. It is a loopy system and there's no obvious damage
Re: My Loopy DS Classic turns off whenever I plug in the capcard cable
Posted: Sat Oct 26, 2019 10:27 pm
by KantoKairyu
Additional info: The port does seem rather loose, and I have tried with multiple cables, I even tried with the cable not connected to a USB port and it still yields the same result.
Can I send my Loopy Classic DS for repair?
Posted: Sun Oct 27, 2019 7:02 pm
by KantoKairyu
Basiclly lately the Classic DS capture card I got from Loopy has broken lately, I bought it about a year ago, over the past few days it started randomly turning off, then yesterday it got to the point where it would turn off immediately when the capture cable was plugged in, now it turns off immediately when it's turned on, and DS cards don't get inserted properly, they just bounce out, I have no idea what the specific issue is, but is it possible to send the device in for repair? If so, what would the cost be?
Re: Can I send my Loopy Classic DS for repair?
Posted: Mon Oct 28, 2019 2:32 pm
by loopy
KantoKairyu wrote: ↑Sun Oct 27, 2019 7:02 pm
Basiclly lately the Classic DS capture card I got from Loopy has broken lately, I bought it about a year ago, over the past few days it started randomly turning off, then yesterday it got to the point where it would turn off immediately when the capture cable was plugged in, now it turns off immediately when it's turned on, and DS cards don't get inserted properly, they just bounce out, I have no idea what the specific issue is, but is it possible to send the device in for repair? If so, what would the cost be?
You can send it in for repair. There's no cost. Use the same address that's on the order page.
Re: My Loopy DS Classic turns off whenever I plug in the capcard cable
Posted: Mon Oct 28, 2019 7:18 pm
by KantoKairyu
Wonderful! Wow, really, no charge? That's amazing! Thank you! Do I need to do anything other than just send it in? a slip of paper explaining things or?
Re: My Loopy DS Classic turns off whenever I plug in the capcard cable
Posted: Mon Oct 28, 2019 7:48 pm
by loopy
Oh
I see you got it from Merki.net.
You can send it to me if you want, but it might be better to contact them for help ... I don't know where you are, but I'd guess shipping is probably cheaper / easier.
Re: My Loopy DS Classic turns off whenever I plug in the capcard cable
Posted: Mon Oct 28, 2019 8:04 pm
by KantoKairyu
Oh I see, he's told me what his fee would be, would you still fix it for free? I'm happy to pay the extra shipping so long as the total sum is less than Merki's fee. I live in Ireland and would be sending a package from there to you, I would imagine the shipping costs couldn't be more than 30 dollars or so
Re: My Loopy DS Classic turns off whenever I plug in the capcard cable
Posted: Mon Oct 28, 2019 8:36 pm
by loopy
Yeah.
Up to you. I don't know what shipping to the U.S. will cost you. Include a note with your return address and what's wrong with it.
Re: My Loopy DS Classic turns off whenever I plug in the capcard cable
Posted: Tue Oct 29, 2019 12:23 am
by KantoKairyu
Cool! You might not know this offhand but will I need to pay for the return shipping too? And will I have to pay an import tax or because it's just a repair will that be unnecessary?
Re: My Loopy DS Classic turns off whenever I plug in the capcard cable
Posted: Tue Oct 29, 2019 9:56 pm
by loopy
No. Only for shipping it here. I don't know about import taxes, you might need to pay something there.