My Loopy DS Classic turns off whenever I plug in the capcard cable

[KantoKairyu]

The title says it all really, the capturecard has been working great for about a year, very occasionally it would turn off, but lately that got more and more frequent, but now whenever the cable is inserted the device powers off immediately, I swapped the battery out with a new one and it had no effect, I'm not sure what to do. It is a loopy system and there's no obvious damage

[KantoKairyu]

Additional info: The port does seem rather loose, and I have tried with multiple cables, I even tried with the cable not connected to a USB port and it still yields the same result.

[KantoKairyu]

Basiclly lately the Classic DS capture card I got from Loopy has broken lately, I bought it about a year ago, over the past few days it started randomly turning off, then yesterday it got to the point where it would turn off immediately when the capture cable was plugged in, now it turns off immediately when it's turned on, and DS cards don't get inserted properly, they just bounce out, I have no idea what the specific issue is, but is it possible to send the device in for repair? If so, what would the cost be?

[loopy]

Basiclly lately the Classic DS capture card I got from Loopy has broken lately, I bought it about a year ago, over the past few days it started randomly turning off, then yesterday it got to the point where it would turn off immediately when the capture cable was plugged in, now it turns off immediately when it's turned on, and DS cards don't get inserted properly, they just bounce out, I have no idea what the specific issue is, but is it possible to send the device in for repair? If so, what would the cost be?

You can send it in for repair. There's no cost. Use the same address that's on the order page.

[KantoKairyu]

Wonderful! Wow, really, no charge? That's amazing! Thank you! Do I need to do anything other than just send it in? a slip of paper explaining things or?

[loopy]

Oh I see you got it from Merki.net.
You can send it to me if you want, but it might be better to contact them for help ... I don't know where you are, but I'd guess shipping is probably cheaper / easier.

[KantoKairyu]

Oh I see, he's told me what his fee would be, would you still fix it for free? I'm happy to pay the extra shipping so long as the total sum is less than Merki's fee. I live in Ireland and would be sending a package from there to you, I would imagine the shipping costs couldn't be more than 30 dollars or so

[loopy]

Yeah.
Up to you. I don't know what shipping to the U.S. will cost you. Include a note with your return address and what's wrong with it.

[KantoKairyu]

Cool! You might not know this offhand but will I need to pay for the return shipping too? And will I have to pay an import tax or because it's just a repair will that be unnecessary?

[loopy]

No. Only for shipping it here. I don't know about import taxes, you might need to pay something there.