3DS' CCs won't work post Windows 10 update

[Soniktts]

Hi all,

So around a few months ago Windows 10 forced an update which completely botched my laptop. My webcam wouldn't work, microphone, numerous programs and clients wouldn't work but also both my capture card types (3DS and DS) also wouldn't connect. I got most of the problems solved but still having issues with my capture cards (3DS).

My DS systems will connect completely fine now after having reinstalled the drivers (took a few tries) but for whatever reason, my 3DS boards won't connect. I've reinstalled the drivers countless times, both in and out of safe mode, updated the USB drivers & even contacted the manufacturer of my laptop to troubleshoot any issues. Other devices like webcams will work completely fine and the capture cards will work fine on other laptops/desktops so I know there are no issues with the boards themselves.

There's simply no connection at all as if the boards aren't plugged in. I see nothing in Device Manager to suggest a connection has been made. I've tried all four of my USB ports to no avail.

- Is there anything else I can try to get these working again or any brainstorming readers can do for any suggestions?

Thanks for reading.

[loopy]

I don't think Windows 10 is the issue. I've tested it on a clean Windows 10 installation without any problems. The DS and 3DS drivers are essentially the same. If your DS systems work fine, 3DS should too.

I see nothing in Device Manager to suggest a connection has been made.

Sounds more like the capture card itself is having problems. Have you tried it on another computer? I can take a look at it if you want to send it in.