The "Install kit" I bought in October didn't arrive

[AlamosIT]

Hello, I bought a DS capture card "Install kit" on October, 11th, but till today it didn't arrive.

Last tracking detail goes back to October, 17th:
"Your item was processed through our SAN FRANCISCO CA INTERNATIONAL DISTRIBUTION CENTER facility on October 17, 2021 at 11:52 am. The item is currently in transit to the destination."

What can I do now?

[loopy]

Send me your information, I can ship a replacement out.
Or I can give you a refund if you prefer.

[AlamosIT]

Send me your information, I can ship a replacement out.
Or I can give you a refund if you prefer.

Thank you! I sent you a DM