Video display wont work...

[TheMeuol]

So, when I opened the software I used to use for 3ds capture(2.11) it asked me if I wanted to update the sofware, I clicked yes, the green bar filled up and, BOOM no video display. I havent used the capture card for about 3-4 months and the 3DS works really well. I also didnt disconnect the 3DS while in the update so Im not sure what happened. Trying to fix it, I reisntalled the drivers manually (because it failed when I used the driver installer) and I downloaded the newset software (3.0) and it asked me once again to update and I clicked yes, it updated normally again but its just a black screen now. Now it doesnt work and i need help...

I fit helps the capture board is from July 2013 and it used to work 3 or 4 months ago

[loopy]

Hmm. I'm not sure what's wrong. It sounds like the firmware update went fine. Has anything else changed? Same computer? Did you remove the capture board? Try using a different USB port on your computer.

[TheMeuol]

Tried all ports , sadly, it still doesn't work... however it does detect the device, as shown here : http://gyazo.com/b06c7698e8e792d9e33ed85426acb718

[TheMeuol]

And also, yes, everything is the same as always

[loopy]

I'm not really sure. It looks like the board is ok. Do you have another USB cable you can test it with? Or another computer?
I would say to send it back, but you are far away so I'd like to avoid that if at all possible...

[TheMeuol]

Tried another computer and another usb cable. Neither of them worked. So, I guess I'll have to send it? If so, should I send it to the address stated here?: http://3dscapture.com/order.html
Or to another address? Also, should I send money or not?

[TheMeuol]

Sent it