Not Capturing

Kuari · Post by **Kuari** » Sat Sep 13, 2014 5:28 pm

OK, so my 3DS just came back to me, installed the drivers, downloaded the software, plugged it in and its not capturing. Computer recognizes it as 3DS Capture so it's definitely detecting it just fine. There anything else I can try or did it probably get jarred loose while shipping?

Kuari · Post by **Kuari** » Sat Sep 13, 2014 5:58 pm

OK, found out about the debug console and this is what I'm getting

Post by **loopy** » Sat Sep 13, 2014 6:17 pm

Hrm.. that is disappointing.

I test everything before before sending it out, maybe something got knocked loose during shipping? You could try opening it up and reconnecting the board, see if that helps at all.

Kuari · Post by **Kuari** » Sat Sep 13, 2014 6:28 pm

I'll open it up and take a look quick, though while I'm doing that, is that something I can do without a soldering kit? Because I have neither the tools or knowledge to manage that... if its just something I need to fasten in place then not a problem, I can do that much with hardware.

Kuari · Post by **Kuari** » Sat Sep 13, 2014 6:42 pm

What size screwdriver you use? I'm not sure I'm going to be able to get these off without stripping them.

Post by **loopy** » Sat Sep 13, 2014 6:46 pm

#000 Phillips screwdriver is best, but whatever you have that can get it open.

There's no soldering. There's one cable that goes to the board, just disconnect and reconnect it. There's a little black tab on the connector you have to flip up to unlock it (be careful with it, it's kinda fragile).

http://3dscapture.com/install/15.jpg
http://3dscapture.com/tmp/fpc.jpg

If you'd rather not mess with it, that's fine.. I can take a look at it for you.

Kuari · Post by **Kuari** » Sat Sep 13, 2014 6:51 pm

Well that explains why I was having issues, smallest I have is a #0, going to see if I can get one quick. There's no software or driver issues that could cause the problem though that I could try for troubleshooting? 64 bit Windows 7 is my OS

Post by **loopy** » Sat Sep 13, 2014 6:54 pm

If your computer recognizes the board and you don't see any errors in Device Manager, it's not a software problem.

Kuari · Post by **Kuari** » Sat Sep 13, 2014 9:32 pm

Finally found a 000, opening it up and been fiddling with that connection a bit, so far no luck though... Suppose I'll just have to send it back on Monday unless you have any other ideas.

Kuari · Post by **Kuari** » Mon Sep 15, 2014 4:53 pm

Just got back from sending it to you. Included a note, but will PM the info to you just to be safe.

3dscapture.com

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