Broken 3DS XL Capture Card - Loopy Please Read, thanks

[GadgetGirlKylie]

Hi, I sent an email out to info@3dscapture.com on the 24/10/2014, and haven't had a reply so I thought I would post it here, just in case my email was marked as spam or something.

Dear Loopy,
My name is Kylie and I run a youtube channel called GadgetGirlKylie

I bought a modded 3DS XL capture card from Katsukity on July 12th 2014 and it arrived to me sometime in August. It may seem strange that i'm contacting you about this matter but I will explain in this email.

I did a couple of test videos when it arrived but didn't use it much otherwise until Fantasy Life came out in the UK on the 26th of September. I would say that in total I used the modded 3DSXL for less than 55 hours and then it broke within 3 weeks of owning it.

The problem is that when I connect my USB to my PC there is no longer a noise and it does not connect. I tried all the suggestions on the forums and nothing worked. I am able to still use the system as normal for playing games, but it's useless for recording, which is why I bought it.

I took extra care of the modded 3DS XL, and I never removed the micro USB wire because I was worried about the connection. I never dropped it or took it anywhere, I also kept it in a drawer away from everything else. The thing was handled with extreme care.

I am lucky enough that my brother also bought a modded 3DS XL from Katsukity and he has let me borrow his to record for my channel. His works fine connecting to my PC using the same wire and software so this just confirms mine is broken since it won't connect.

I of course contacted Katsukity in the hopes of getting a repair, but they informed me they only offer free repairs for one month after purchase. This was shocking and appalling that they would only stand by the craftmanship of there work for a month.

I am really reluctant to deal with Katsukity again after this experience, and returning it to them would be a lot of money for repair.

I am especially reluctant because I had bought a modded Playstation Vita from them which arrived faulty day one, I have to selotape the wire in place to get the connection with the viewing software. This has left awful marks all over my Vita and I still get disconnect issues to this day.

You may be wondering what this has to do with you, well I was hoping that I could instead send my modded 3DS XL to you to take a look at for repair. Of course I would pay for everything, i'm not expecting or asking for anything for free. I have just heard a lot about the quality of your work. The only reason I didn't buy from you in the first place was because I prefer the XL and noticed you didn't do them. Right now I really regret my choice in who to trust.

I hope to hear back from you regarding this matter. I'm sorry if this message wasted your time, but I appreciate any help / advice you can give.

I know it's a lot to ask, since Katsukity are like a rival to you. So I understand if you don't want to take a look. I did speak with someone on a stream who mentioned you are interested in looking inside one of Katsukity's modded 3DS XL's, and that you now have a English partner in the UK?

As I mentioned earlier, i'm currently borrowing my brothers modded 3DS XL for my channel (Let's hope that doesn't break) but he will want it back before February 2015 for MH4U, that is when we both want to record together using our modded 3DS XL's.

Please let me know what you think whenever you can.

Thank you for taking the time to read this message.

Kylie

[loopy]

I've done repairs on Katsukity boards before. I can't guarantee anything, but I can take a look at it for you.

[LVNeptune]

Side note: I would just file a dispute with them. I see tons of Katsu complaints on here. The only thing they will understand is money being deducted from their accounts for shoddy/shady work.

[GadgetGirlKylie]

I've done repairs on Katsukity boards before. I can't guarantee anything, but I can take a look at it for you.

I would appreciate that, thank you.
Where do i need to send it to ect?

[GadgetGirlKylie]

Side note: I would just file a dispute with them. I see tons of Katsu complaints on here. The only thing they will understand is money being deducted from their accounts for shoddy/shady work.

I don't know how i would go about that?
I paid with paypal and i can't issue a charge back because it's past 30 days :/

[GadgetGirlKylie]

I'm guessing i should ship this to the same address that is on the order page in the US? Can you please confirm shipping instructions so that i can get this sent off to you? Thanks.

[ShaKage]

Side note: I would just file a dispute with them. I see tons of Katsu complaints on here. The only thing they will understand is money being deducted from their accounts for shoddy/shady work.

I don't know how i would go about that?
I paid with paypal and i can't issue a charge back because it's past 30 days :/

Yes you can. Open a dispute from your paypal account as "broken goods received".
He will quickly respond. But when you send back your 3DS to him, dont expect anything back from Katsu. You would need to contact paypal and ask for refund, proving that you sent it back to Katsu.

I have had to go through the same problem not one one occasion but THREE!

[loopy]

I'm guessing i should ship this to the same address that is on the order page in the US? Can you please confirm shipping instructions so that i can get this sent off to you? Thanks.

Yes, send it to the same address that's on the order page.

[GadgetGirlKylie]

Hi, got around to shipping it today so it should be with you within the next 7 days sometime. I put a note inside the parcel with my email and paypal address.

Thanks again for taking the time to look at it.

[GadgetGirlKylie]

Just wondering if you have received it yet?
Tracking has said the same thing for 3 full days now, apparently it has arrived in Los Angeles USA and is being processed for delivery :/